• Loyalty & Churn

    We'll provide you with added value solutions to keep your corporate customers loyal. Our web based self-care solutions give large corporations a complete understanding of costs and usage.

    With a consolidated view of information from multiple billing systems, regardless of service (pre-pay, post-pay, data, broadband), companies can create complex reports that save them time and reduce billing questions.

    Our solution is proven to increase customer satisfaction and loyalty, giving them benefits that include:

    • Reports that match their company structure
    • Ability to allocate costs as business or personal
    • A unique dashboard showing key trends and insights
    • Ability to add or remove devices, bundles and added value services
    • Flexibility to bar certain calls and set their own billing cycles
    • Pricing solution to create bespoke tariffs for larger customers and model the profitability
    • Analytics tools that allow you to offer corporate customers regular heath checks to make sure they're getting the best deal

  • Pricing Strategies

    Many corporate accounts receive non-standard pricing tailored to meet their individual needs, so it's important to fully understanding how these arrangements work across the corporate account base.

    The problem is that it's difficult to compare two non-standard pricing arrangements with each other. And successfully measuring and managing large numbers of these types of accounts is impossible without a well thought out strategy and robust analytical capability. Aperio's Pricing Genie and ProfitTruth are designed to do exactly that. They provide both the strategy and the analytical capability to ensure that corporate account pricing is managed efficiently.

  • Campaign Management

    To support marketing for corporate accounts, you need different analytical tools than other campaigns. Campaigns featuring new and valuable services such as online account management, tagging of personal vs. business calls and departmental reporting are needed to ensure success.

    Understanding the pricing for each corporate account is also key. Because many accounts have one-off tariffs designed just for them, finding a process to compare tariffs is vitally important to support the sales effort.

    Aperio's Profit Truth system provides a structure that not only helps you sell at higher prices, but it also flags accounts in jeopardy.

  • Web Self Care

    Large organisations such as corporate and other group customers need to be able to consolidate, manage and report on usage and data. And people who are busy working are also likely to use Web Self Care outside office hours. Aperio's Visual Bill Manager is specifically designed to:

    • Manage all business phones within a single view
    • Group phones by department, region, division, etc
    • Purchase new hardware
    • Change rate plans
    • Add/remove bundles
    • Renew contract
    • Modify billing information
    • Change billing cycle
    • Add new phones or services
    • Accept specialised offers

    For detailed analysis, Visual Bill Manager allows:

    • View/download bill image
    • View calls with sort capabilities
    • Call tagging
    • Create reports and graphs by phone, account, logical group of phones or across all phones
    • Split billing feature that separates business from personal calls and allows individual employees to pay their own personal usage bills online

“Aperio keeps widening the capabilities gap in eServices and customer satisfaction portals.”

O2 E-services Development Manager