Your customers want what they want, when they want it – all the time. Web self-care helps them achieve this by enabling them to manage their accounts across all business segments and services, including pre-pay, post-pay, fixed line, broadband, consumer, business, etc. A good self-care system simultaneously increases customer satisfaction and reduces your costs.
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Pre-Pay Consumers
Web Self Care allows your customers to purchase new hardware quickly and efficiently, accept loyalty rewards and top their phone up. All of these features are absolute must-have features for the pre-pay market.
Visual Bill Manager provides all of these features and allows customers to:
- View calls
- Separate business and personal calls
- Label calls
- Create and view reports in both standard and graphical formats
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Post-Pay Consumers
This type of customer can buy new hardware quickly and efficiently, accept loyalty rewards and top their phone up with Web Self Care. These are features that you cannot do without if you are to keep your post-pay customers satisfied.
Visual Bill Manager gives customers all these features that allow customers to:
- View calls
- Separate business and personal calls
- Label calls
- Create and view reports in both standard and graphical formats
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SME
SMEs and other group customers have specialised needs to consolidate, manage and report on usage and data. They are also likely to use Web Self Care outside office hours.
Visual Bill Manager is specifically designed to:
- Manage all business phones within a single view
- Group phones by department, region, division, etc
- Purchase new hardware
- Change rate plans
- Add/remove bundles
- Renew contract
- Modify billing information
- Change billing cycle
- Add new phones or services
- Accept specialised offers
For detailed analysis, Visual Bill Manager allows:
- View/download bill image
- View calls with sort capabilities
- Call tagging
- Create reports and graphs by phone, account, logical group of phones or across all phones
- Split billing feature that separates business from personal calls and allows individual employees to pay their own personal usage bills online
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Corporate
Large organisations such as corporate and other group customers need to be able to consolidate, manage and report on usage and data. And people who are busy working are also likely to use Web Self Care outside office hours. Aperio's Visual Bill Manager is specifically designed to:
- Manage all business phones within a single view
- Group phones by department, region, division, etc
- Purchase new hardware
- Change rate plans
- Add/remove bundles
- Renew contract
- Modify billing information
- Change billing cycle
- Add new phones or services
- Accept specialised offers
For detailed analysis, Visual Bill Manager allows:
- View/download bill image
- View calls with sort capabilities
- Call tagging
- Create reports and graphs by phone, account, logical group of phones or across all phones
- Split billing feature that separates business from personal calls and allows individual employees to pay their own personal usage bills online
“Aperio's track record for consistently delivering on-time and on-budget has earned me substantial bonuses that increase year after year.”
Marketing Manager, EU Wireless Operator