• Pre-Pay Consumers

    To keep hold of these customers you need to differentiate them by value to strengthen loyalty. We'll give you the knowledge you need to develop a customer retention strategy that really works.

    Our solutions will help you:

    • Identify at-risk customers and their profitability by targeting them with specific offers
    • Put greater effort into retaining your best customers
    • Recognize that some at-risk customers are worth more than others
    • Drive profitability and grow your current base by improving and measuring customer satisfaction and loyalty
    • Target high-value customers with specific focus and care to create loyalty and reduce churn

  • Post-Pay Consumers

    With the freedom to move at will, customers can choose where (and where not) to shop. And with the upsurge in comparison websites, they have the confidence in their decisions. This, together with other factors, such as deregulation means you need to work harder to attract and keep loyal, committed customers.

    We can help you do this by:

    • Helping you understand what your customers want and need.
    • Translating feedback from consumers into information you can use to keep them loyal
    • Helping you discover the areas that need improving to make it easier for customers to do business with you
    • Giving you insights into what you need to do to give your customers great service value
    • Developing loyalty programs that will build lasting relationships

  • SME

    Smaller businesses want great service and a good price – but above all, they value simplicity. Our unique solutions help you make life simpler for SMEs. Our Visual Bill Manager with Dashboard enables them to access all their services via a single web-based reporting and bill payment system.

    Our solution gives SMEs a streamlined service, including:

    • Unique tagging and labeling features to allocate personal and business expenses and to prepare project level billing
    • Self-care functions to allow them to manage their telecoms expenses whenever they want to without the need to rely on your customer services department

  • Corporate

    We'll provide you with added value solutions to keep your corporate customers loyal. Our web based self-care solutions give large corporations a complete understanding of costs and usage.

    With a consolidated view of information from multiple billing systems, regardless of service (pre-pay, post-pay, data, broadband), companies can create complex reports that save them time and reduce billing questions.

    Our solution is proven to increase customer satisfaction and loyalty, giving them benefits that include:

    • Reports that match their company structure
    • Ability to allocate costs as business or personal
    • A unique dashboard showing key trends and insights
    • Ability to add or remove devices, bundles and added value services
    • Flexibility to bar certain calls and set their own billing cycles
    • Pricing solution to create bespoke tariffs for larger customers and model the profitability
    • Analytics tools that allow you to offer corporate customers regular heath checks to make sure they're getting the best deal

“You might have an international company that wants better international rates, or a local business that just wants to make local calls. Bill Manager helps us to tailor those.”

O2 Product Manager

Our Products