• Loyalty & Churn

    Smaller businesses want great service and a good price – but above all, they value simplicity. Our unique solutions help you make life simpler for SMEs. Our Visual Bill Manager with Dashboard enables them to access all their services via a single web-based reporting and bill payment system.

    Our solution gives SMEs a streamlined service, including:

    • Unique tagging and labeling features to allocate personal and business expenses and to prepare project level billing
    • Self-care functions to allow them to manage their telecoms expenses whenever they want to without the need to rely on your customer services department

  • Pricing Strategies

    Price points at a generic tariff level don't always suit SME customers' individual needs. To get it right, you need a thorough understanding of your customer base and current price structure as well as in-depth knowledge of your competitors' products and prices.

    Our solutions provide you with easy to use, flexible tool kits and price simulation and comparison products to help you develop optimum pricing strategies.

  • Campaign Management

    The Aperio Campaign Management System gives you the flexible and robust data systems you need to enable multiple and simultaneous, targeted campaigns across your entire customer base. This specialized campaign support is proven to reduce churn, increase acquisitions and stimulate usage.

    Features include:

    • A flexible data model
    • Robust ETL process
    • Automatic data loads
    • Combines all data from diverse systems into one common structure
    • Fully hosted and managed service located within our data center

    Marketing groups can deliver highly competitive personalized offers including trigger campaigns based upon specific customer profiles and usage patterns by using this system. It also provides the CSRs data necessary to provide complete answers to customers' questions and make offers that are specific to them.

    Running on Oracle, Teradata, and Netezza, the system is compatible with off the shelf campaign management tools such as Chordiant and Epiphany, and reporting tools such as Business Objects, SAS and Microstrategies.

  • Web Self Care

    SMEs and other group customers have specialized needs to consolidate, manage and report on usage and data. They are also likely to use Web Self Care outside office hours.

    Visual Bill Manager is specifically designed to:

    • Manage all business phones within a single view
    • Group phones by department, region, division, etc
    • Purchase new hardware
    • Change rate plans
    • Add/remove bundles
    • Renew contract
    • Modify billing information
    • Change billing cycle
    • Add new phones or services
    • Accept specialized offers

    For detailed analysis, Visual Bill Manager allows:

    • View/download bill image
    • View calls with sort capabilities
    • Call tagging
    • Create reports and graphs by phone, account, logical group of phones or across all phones
    • Split billing feature that separates business from personal calls and allows individual employees to pay their own personal usage bills online

“The introduction of new technology often comes with a steep learning curve, and agents often have a hard time grasping the new tools available. But, because Aperio CI has been able to consolidate as many as 17 screens of data into a single one, the agent training process has actually been one of simplification.”

Andy Day, CRM Director at O2

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